Questions & Advice

Here you will find answers to frequently asked questions and tips about form.bar.

3D-Configurator

You can find saved designs in the user area under "My designs". To do this, click on the avatar to the left of "Sign in" in the navigation bar. If you have sent your design to your e-mail address, you can click on the link contained therein to access your design.


In the rare event that the design is lost, we recommend you use our free design service. A designer from form.bar will be happy to assist you and design your unique piece of furniture together with you. You can contact us by phone, email or live chat contact us.


Your design is continuously checked in real time during configuration by the smart form.bar 3D configurator. for technical features and their feasibility. In case of discrepancies you will be contacted by our design team, to optimize your design. If desired, we can also perform an individual design check and clarify open questions with you. Contact us for this purpose.


You can freely configure the dimensions of your piece of furniture within the form.bar 3D configurator in steps of 1 cm. The position of the horizontal boards can be configured in steps of 0.5 cm and that of the vertical boards in steps of 1 cm. The specification of the compartment size is a rounded value, so there may be deviations of a few millimeters

Important: The dimensions of your furniture will always be exact in width, height and depth to the centimeter

If you need planning accurate to the millimeter, contact please contact our designers.


Yes, you can. You can find information and prices here: special customizations.

With form.bar there is basically no limit to your creativity.

You are welcome to tell us your customization in the order comment when you place your order. We then get in touch with you if necessary.

If you would like a customization that is not listed here, please feel free to contact us. Our design team will be happy to discuss your wishes with you and try to implement them individually.


The price is calculated individually based on your design, the current market price of the chosen material and the production effort. All work steps such as the milling of the components or the finishing of the surfaces are included in the price calculation. The price is adjusted in real time in the 3D configurator with every change. So you really only pay for what you have configured.


In principle, it is possible to create corner furniture. The best way is to configure the left and right legs of your corner furniture separately. After that you can contact us and we will join the two parts according to your wishes as part of the f+ design service. Alternatively, you can send us a sketch or description of your desired furniture and we will design it directly for you. So you can realize unique corner furniture from one piece or for special situations.


Unfortunately, moving the verticals is not yet possible in the 3D configurator. Feel free to contact us and we will customize your furniture accordingly.


This is currently not yet possible in the form.bar 3D configurator. Basically, you can round off lateral protrusions or remove them completely. You can find more information here: Special adjustments.
The desired adjustments you can simply note when ordering in the order comment.


Until now, our furniture can only be configured with curves on one side. A double-sided swing is among our special customizations. If you want a double-sided curved furniture, feel free to contact our expert design team.


In the 3D configurator, you will find the "Remove segments" mode under the "Compartments" tile. Activate this mode and click on the vertical or horizontal segment you want to remove. To reinsert the segment, click again on the place where the segment was removed. If you want a larger cutout, where internal protrusions should be removed, please contact our designers for this special customization.


If you have created a design via the category "TV furniture" or via the TV furniture configurator, you will automatically find a 10 x 4 cm (W x H) cutout in the bottom center of each back panel. If you want an additional cutout or a different size, contact our designers. Our friendly team will be happy to take care of this special customization.

You can conveniently note the change request in your order in the order comment or send us a sketch by e-mail in advance.


Back panels are automatically added from a certain size to stabilize your furniture in certain places. You can also have them removed if you wish. Depending on the situation, we recommend stabilizing the furniture there with an angle.

In the 3D configurator, it is not yet possible to set back panels yourself. You can order additional back panels separately. You can find the prices for this in the price list for special customizations. You can easily note the desired back panels with quantity and size in the order comment.


In the 3D configurator, you can add doors, flaps and drawers under the "Compartments" tile and the "Fronts" subitem. Activate the desired mode and green marked areas show you where this is possible with one click. Another click on the same place will change the direction of the stop or remove the front again. If you have any difficulties, just contact our design team.


The 3D display of the form.bar 3D configurator is based on WebGL, a technology, which is used to display 3D content in the internet browser. If WebGL does not work on your computer, this may be related to your hardware, operating system, or your Internet browser.

On this page. you will find all relevant information so that you can use the 3D configurator.


Products & Material

If you would like to see a piece of furniture in real before buying, you can do this currently only in our offices in Saarbrücken. In our customer gallery you can be inspired by the designs of other customers.

To get an impression of the material, you can download 2 free material samples free of shipping costs.

Our plug-in system ensures high stability of the furniture. As a rule, each piece of furniture is different and represents an individual unique specimen. As a guideline, we recommend a maximum load of 20 kg on a maximum compartment width of 60 cm. If you still have concerns or questions in this regard, contact our design team.


For the cleaning and care of your furniture, it is best to use a slightly damp microfiber cloth. Make sure that no water remains on the furniture.

Never clean the furniture with sharp objects or irritating cleaning agents, as these can attack the surface.


Your furniture will be manufactured and delivered by one of our approximately 100 partner carpentries in Germany and Europe, as close to you as possible. In this way, we want to guarantee short delivery routes that protect the environment. In addition, we strengthen local craftsmanship.

Depending on the location and material availability, the production can also take over a supra-regional carpenter, to ensure compliance with the delivery time. On the partner map. you can see in advance how far our carpenters are from you.


Our furniture is divided in height or width from a dimension of 249 cm. In addition, we recommend in this case the additionally bookable assembly service. You can add this in the shopping cart for each piece of furniture. Should you have further questions about this, contact our designers.


The birch veneer laminated wood (multiplex) is our premium material. It is particularly characterized by its extreme robustness, stability and durability. The special feature is the crosswise glued veneer layers of real wood, which give the material its special edge look. We recommend the birch veneer laminated wood especially for larger furniture and in places where the furniture is exposed to increased humidity.

For MDF (medium density fiberboard) is characteristic velvety uniform edge, which is created by the homogeneous appearance of the core. Compared to birch plywood, the heavier MDF scores with a more favorable price.

Here you can find more information about our materials.


The surface and edge depend on the chosen material.

Our birch plywood materials are finished with a colored melamine resin coating. This can be completely opaque or translucent (eco materials) so that the wood grain shows through slightly. The edge is not oiled and only broken. Our Exclusive variant is the birch plywoods with a surface of real wood veneer, where both the surface and the edge are oiled.

Our MDF materials also have a colored melamine finish. The edge is also visible and available in natural or black, depending on the color-material combination.

In addition, we offer edged chip materials, as well as acoustic materials.

You can find a detailed listing in our Configurator under "Material".


Yes, we offer material samples. We will gladly send you material samples free of shipping costs, so that you can convince yourself of the look and feel of our FSC®-certified materials. You will receive two free material samples. Order now.


When selecting our FSC®-certified materials, we pay attention to the highest quality and sustainability of the wood materials. This also includes compliance with applicable standards and limits for harmful substances. For the production of our materials, organic chemicals are used in very small quantities. These quantities are harmless to your health and have no influence on your living environment. If you need detailed information about this, please feel free to contact us at contact us.


Delivery & Returns

Currently we deliver our furniture mainly to Germany, Austria, Switzerland and Luxembourg. Through our worldwide available form.bar program our carpenter network is constantly expanding, so that we can also offer our furniture worldwide. Contact our service team and we will advise you on availability or shipping to your country.


For shipping to Switzerland and other non-EU countries there is an export fee of 180.00 EUR, which is charged by the forwarding agency to form.bar (this is a lump sum for the provision of the forwarding agency at the customs).The export fee is listed as a separate item in the form.bar invoice.

The invoice is issued by form.bar without German VAT. Customers in Switzerland pay the import sales tax after the delivery, for which the forwarding agency makes advance payment at customs. The accrued import sales tax will be invoiced by the freight forwarder at a later date.

Deliveries to other countries may be free of charge depending on size, weight and distance. Please contact us in advance for this. We look at your design and tell you the further costs, if any.

For the assembly and/or other services in Switzerland and other countries may incur additional costs, in addition to those already shown in the shopping cart. Please contact us in advance for this, for example if you want an assembly in Switzerland.


The delivery time is usually 4 to 6 weeks. Please note that the delivery time does not begin with the date of purchase, but with the deposit made. If after the down payment still order changes are made, the delivery time begins with the last final change.

Since the delivery time is basically dependent on material stock and capacity utilization of our partner carpenters is, we can on request the possibility of a express delivery at an additional cost of 120.00 EUR per piece of furniture with delivery time from 2 to 3 weeks to check.


Current note: Due to the current Corona situation, delivery may only be made to curb.

The furniture will be delivered by our regional manufacturing partners if possible. If this is not possible, we hand over your furniture to a shipping company. In both cases, you will be contacted in advance to coordinate the delivery date and your furniture will be brought to your front door.

Our coffee tables "Ciottolo" and "Lorenzo" are delivered on pallet free curbside.

The furniture will be delivered in parts, i.e. the horizontal and vertical and vertical boards and, if necessary, additional back panels delivered. If the height or width of the design exceeds 249 cm or is particularly complex, we recommend an assembly service.


Furniture that has not been configured, you can return within 14 days without giving reasons. For configured furniture that is individually manufactured for you, this return option does not apply. Under configuration is understood in particular an adjustment of color, dimensions or other changes to the original design.

If you are dissatisfied with your furniture, you can of course contact us at any time free of charge. contact us. We'll be happy to help you resolve any discrepancies.

Excerpt of the cancellation policy §10 para. 2, sentence 1:
"Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer."


Yes, you can pick up your furniture by yourself. Please contact us about this in advance of the order, so that the pickup can be coordinated and agreed upon with the responsible carpenter.


Yes, you can change data such as delivery address, delivery date or payment method later. Please contact our service team as soon as possible. or the delivering carpenter, if you already know him.


Our furniture will be checked for damage and carefully packed before delivery. However, if parts of the delivery are damaged during transport, please use the complaint form in the order in your customer account.

We ask you to take photos of the externally damaged packaging as well as the damaged parts and provide us with a description of the damage. and send us a description of the damage items with the board number via this way.


If, despite all the care, parts or accessories are missing, we ask you to use the complaint form in the order in your customer account. Alternatively, you can also directly contact the delivering carpenter, if you already know this. Your delivery will be checked and the missing parts or accessories will be delivered as soon as possible.


Payment

You have four different payment methods at your disposal. Invoice (with 50% deposit), PayPal and credit card & direct debit (via PayPal, without PayPal account possible). Learn more.

Payment reminders are sent automatically by our system. Sometimes it can happen that the payment receipt and the sending of the payment reminder overlap. In this case, please ignore the payment reminder. However, if any discrepancies or general questions arise, just contact our service team.


Your data is safe with us. Our website is secured with an SSL certificate, which makes it impossible for third parties to access your data. Internally, your data will be treated strictly confidential according to the DSGVO regulations and only used for the purpose of order and delivery processing.


Coupon codes can be easily entered and redeemed at the bottom of the shopping cart in the "Coupon code" field provided.


Service & Advice

You have two ways to create a form.bar account.

For one, you can go to "Log In" to create a full account und "New Customer" and log in conveniently.

On the other hand, when you save a design, you can have your design emailed to you. This will send you a link to your email address, which you can always call to log in. This way you can have multiple designs sent to you, all of which will be saved in your "My Designs" design area.


If you have completely registered with name, email address and password, you can log in via the tab "Sign in" in the navigation under the item "Sign in". If you forgot your password, you can reset it under "Lost your password?".

If you only entered your email address when you saved your design and had it sent to you, please click on the link you received in the email and you will automatically be logged in. If you can no longer find the email, feel free to contact us and we'll resend it to you.

If you are not logged in while configuring, it's no problem. If you are fully registered, save the design and log in using the "Sign in" tab in the navigation bar and your design will automatically be transferred to your account. If you are only registered via your email address, save your design and have it sent to the same email address you used previously and use the appropriate link in the email to log in.


In principle, we only work with our certified partner carpenters. The carpenter you trust can join our network, as long as he has at least a 3-axis milling machine at his disposal. As soon as he is a partner, we can commission him with the production of your form.bar furniture.


Our measurement service offers you the opportunity to have one of our regional partners visit you at home and take professional measurements in your own four walls. In this way, hidden measurement errors can be avoided, which can be caused, for example, by sloping walls or uneven floors. You can find more information about this here.


Yes, with pleasure. Our team of designers will help you to design the furniture of your choice. You can send us your sketch via e-mail or via the contact form.


Yes, there is a planning service. Our friendly and competent design team will be happy to plan your new unique furniture. Contact us simply via e-mail, contact form, phone or live chat. You can find more information about the planning service here.


Assembly

For safety reasons, we recommend fixing the shelf to the wall.
Tipping over a piece of furniture can cause injury. To prevent tipping, your furniture must be attached to the wall with the enclosed accessories. If you need help with this, we recommend our assembly service, which takes over both assembly and fastening. You can book this in the shopping cart per furniture.


Each delivery includes basic assembly instructions and assembly instructions for the corresponding additional elements. If these are missing or lost, you can find all assembly instructions here.


Yes, there is a assembly service. Our nationwide partners will gladly take over the construction for you. We charge for the assembly service a price from 160.00 EUR per furniture. This depends individually on the size and complexity of the furniture.

You can easily add the assembly service per furniture in the shopping cart. You will see the exact price directly. The prices for the assembly service outside of Germany may vary.

Would you like to book the assembly service after placing your order, please contact us.


Our plug-in system is easy to understand.
The horizontals are numbered, and the verticals are lettered. According to the consecutive letters, the horizontals are placed from left to right and the horizontals are inserted according to the numbering from bottom to top. You can find more detailed instructions for assembling the furniture and the additional elements here.


Contact

Kontakt

Your question is still not answered? Simply get in touch with us using the following contact options. We look forward to your inquiry and we will be happy to help you.

Hotline
+49 (0)681 410 976 42

Monday to Friday
9:00 - 18:00

form.bar by Okinlab GmbH • Ursulinenstraße 35 • 66111 Saarbrücken