Frequently Asked Questions

Frequently asked questions at a glance.

You will find an overview of common questions frequently received from our customers here. If you need further support or your question is still not answered yet please send an email to [email protected], give us a call under +49 (0)681 410 976 42 (Mo. - Fr. from 9.00 till 13.00 and from 14.00 till 18.00 ), use our live-chat or our callback service. If you want to add a sketch to your message , feel free to use our contact-form.

Preface
Payment
Delivery
Return

Preface

The form.bar 3D presentation is based on WebGL, a technology created to feature 3D data contents on your internet browser. If WebGL is not working on your PC this may be because of your hardware, your operating system or your internet browser.
Here you will find all relevant information that will help you to utilize form.bar

At the moment we ourselves deliver just within Germany. But you can use form.bar from just everywhere. Outside Germany form.bar furniture are available from our selected distribution partners.

form.bar enables you to design your individual piece of furniture, this could be a rack, TV rack or sideboard, respectively. You decide on hight, width, depths and compartment size.

After checking and confirmation of your order we will release your design for manufacture by one of our production partners in Germany.

By clicking the button Register you can register free of charge and without obligation .
Just fill in your contact data and email address and you got your form.bar-costumer account.

There are a lot of advatages by having a personal account. While logged-in you are able to safe any number of your own designs. You can access your designs now any time and can process them further, create and safe different variations or play around with different materials if you are not sure about your final choice.

If you want to delete your account you can easily do this by pressing the button Settings.

form.bar was developed to enable you to create your own individual furniturein an intuitive and playful way and even without prior experience. Within our furniture editor you can simply fill in your required dimension via the "Dimensions" button, choose for example hight, width, depth and number of shelves.

If you are in our design mode nothing can go wrong! What ever you have created with help of our editor we can manufacture for you! form.bar checks statics and manufacturability of your draft after every single change you make.

You accidantely made a change and you don't like it? No Problem: just click the button " undo last action ". We would recommend to choose a template that is a good initial model in your eyes and then perform your wishes with our editor. All presented furniture you can see on our web page were created with our form.bar editor and will be shown as templates pursuant to product category.

But of course you can also start straight away without any template...DESIGN IT!

Dimensional tolerances of form.bar are in millimeter range (approx. +/- 2,00mm). With our form.bar-editor demensions of your furnitur can be configured freely only within full centimetre steps. Important for you as user: your piece of furniture will never exceed the dimensions given by you!

No, you do not! Our plug system is very easy to understand!

All single parts are numbered consecutively and assembly remains self-explaining. No screws, glue or other fastener is needed. It can’t be more easy! With our assembly instruction you are able to mount your personal furniture within minutes.

Depending on the size of your piece of furniture it is possible that you also have to attach a wall mount, for example a mounting bracket. Of course you can invite friends to lend a helping hand. Working together means being faster and having more fun!

But if you decide not to do it yourself we will organise an assembler for you. Just let us know. .

If you want to have a look at our furniture before purchase you can do so by visiting one of our partners. To find a form.bar dealer or a showroom in your area please contact us at [email protected]. We will provide information about your nearest dealer or showroom.

In case there is no form.bar dealer in your area we will send you information material and/or provide sound footage.


Payment

At “form.bar” you have the following payment options:

  • On account
  • By paypal. Please use our paypal address
  • By credit card. Please use our paypal address

General terms and conditions of PayPal you will find under www.paypal.com.

Price calculation is based on your personal design, choosen materials and production expense. All work steps like for example milling of components or surface finishing and current market price of used materials are taken directly into account.


Packaging and delivery

According to delivery time of materials and manufacturing capacity our delivery time varies between 4 to 6 weeks.

Where possible, furniture is supplied by our regional manufacturing partners. Should this not be possible, we will hand over your furniture to a forwarding agent. In both cases you will be contacted in advance to arrange the delivery date.

Furniture will be delivered in individual parts, means packages of horizontal and vertical boards and where appropriate additional stiffenings. Mounting, like already mentioned, is very easy.


Return

We intensively check your furniture for material and manufacturing quality before shipping. Should you still not be satisfied, you can make use of the legal right of withdrawal up to 14 days after receipt of the goods. Simply contact us in the case of a revocation. We will then take all necessary steps to return the goods.
The right of revocation does not apply to the following contracts: Contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

If a piece of furniture should fail to your satisfaction, please contact us at [email protected]. We will check the refund and, if necessary, the condition of the furniture when it is returned. The payment will be refunded accordingly.