Frequently Asked Questions

Here you can find help and answers to questions about


The 3D presentation is based on WebGL, a technology created to feature 3D data contents on your internet browser. If WebGL is not working on your PC this may be because of your hardware, your operating system or your internet browser.
Here you will find all relevant information that will help you to utilize

With you can design your own individual piece of furniture online. You decide on height, width, depth, compartment sizes, fronts, materials, colours and shape. This gives you the opportunity to configure shelves, sideboards, lowboards, TV furniture, cabinets, benches, tables, beds, acoustic furniture and even panels.

After checking and confirming your order, we will send your design to one of our carpenter partners near your place of delivery for production.

Our clever plug-in system ensures high stability in the furniture. Therefore, they can be loaded and used for conventional daily use without hesitation. As a rule, each piece of furniture is different and represents an individual unicum. Therefore, it is not possible to give a precise and general indication of the load-bearing capacity. If you have any concerns or questions regarding this, please contact our design team.

All our materials are FSC-certified and as free of pollutants as possible. The wood materials we use for our furniture are made using formaldehyde in such small quantities that they easily fulfil various health standards and certificates and therefore are completely harmless for use in the home, office or public buildings . If you need more detailed information, you are welcome to contact us.

Yes and no. Basically we only work with our verified partner carpenters. The carpenter of your choice can join our network if he has at least a 3-axis milling machine at his disposal. As soon as he is a partner, we can commission him with your furniture.

By clicking the button Register you can register free of charge and without obligation .
Just fill in your contact data and email address and you got your account.

There are a lot of advatages by having a personal account. While logged-in you are able to safe any number of your own designs. You can access your designs now any time and can process them further, create and safe different variations or play around with different materials if you are not sure about your final choice.

If you want to delete your account you can easily do this by pressing the button Settings.

Our 3D configurator is award-winning for its intuitive usability. You can design individual furniture playfully and without any previous knowledge.

Our shape algorithm ensures that your furniture always retains a harmonious, organic shape. The intelligent web application not only checks the statics of your furniture, but also checks for any discrepancies. You can't do anything wrong with your individual furniture, because finally one of our professional designers checks your configuration.

If you still have trouble or need help, simply contact our designer team.

Dimensional tolerances of are in millimeter range (approx. +/- 2,00mm). With our demensions of your furnitur can be configured freely only within full centimetre steps. The configurator rounds up or down in a symmetrical system. The first decimal place between 0 and 4 is rounded down to the full centimeter, the first decimal place between 5 and 9 is rounded up. For example, 120.4 cm is rounded down to 120 cm and 120.5 cm is rounded up to 121 cm.

Important for you as user:
your piece of furniture will never exceed the dimensions given by you!

If you need millimetre-accurate planning, simply contact our designers.

No, you do not! Our plug system is very easy to understand!

All single parts are numbered consecutively and assembly remains self-explaining. No screws, glue or other fastener is needed. It can’t be more easy! With our assembly instruction you are able to mount your personal furniture within minutes.

Depending on the size of your piece of furniture it is possible that you also have to attach a wall mount, for example a mounting bracket.

If you still do not want to assemble your furniture yourself, you can book an assembly and installation service by a carpenter with your order!

If you want to have a look at our furniture before purchase you can do so by visiting one of our partners. To find a dealer or a showroom in your area please contact us at [email protected]. We will provide information about your nearest dealer or showroom.

In case there is no dealer in your area we will send you information material and/or provide sound footage.

Yes, you can. Under the following link you will find the price list of the most requested special adaptations: Price list Special Adjustments

At there is basically no limit to your creativity.

You are welcome to tell us your adjustment in the order comment when you order. We will then contact you if necessary.

Should you have an adjustment that is not listed here, please do not hesitate to contact us. Our designer team will be happy to discuss your wishes with you and try to implement them individually.


At “” you have the following payment options:

  • On account
  • By paypal. Please use our paypal address
  • By credit card. Please use our paypal address
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General terms and conditions of PayPal you will find under

Price calculation is based on your personal design, choosen materials and production expense. All work steps like for example milling of components or surface finishing and current market price of used materials are taken directly into account.


At present we deliver our furniture mainly to Germany, Austria, Switzerland, Luxembourg, Netherlands and France. For an extra charge on request we can arrange a worldwide shipping.

For shipping to Switzerland and other non-EU countries, an additional export fee of 180.00 Euro is charged, which is charged at a flat rate by the forwarding agent to (this is not import sales tax/customs clearance). The export fee is listed as a separate item in the invoice and will be charged to the customer.

The invoice for customers from Switzerland will be adjusted subsequently and issued without German VAT. Swiss customers pay the import sales tax after delivery, for which the forwarder makes advance payment at customs. The incurred import turnover tax is also invoiced by the forwarding agent at a later date.

For installation and/or other services in Switzerland, additional costs may be incurred, in addition to those already displayed in the shopping cart. Please contact us in advance, if you wish e.g. a setup in Switzerland.

The delivery time is usually between 4 and 6 weeks. However, the delivery time is not calculated from the date of purchase, but begins with the payment of the down payment. If order changes are made after the down payment, the delivery time starts with the last final order change.

As the delivery time is basically dependent on the material stock and capacity of our partner carpenters, we can check an express delivery with a delivery time between 2 to 3 weeks on request and for an extra charge of 120,00 for each furniture.

Where possible, furniture is supplied by our local manufacturing partners. Should this not be possible, we will hand over your furniture to a forwarding agency. In both cases you will be contacted in advance to arrange the delivery date and your furniture will be brought to your apartment or front door.

Furniture will be delivered in individual parts, means packages of horizontal and vertical boards and where appropriate additional stiffenings. Mounting, like already mentioned, is very easy.


We intensively check your furniture for material and manufacturing quality before shipping. Should you still not be satisfied, you can make use of the legal right of withdrawal up to 14 days after receipt of the goods. Simply contact us in the case of a revocation. We will then take all necessary steps to return the goods.
The right of revocation does not apply to the following contracts: Contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

If a piece of furniture should fail to your satisfaction, please contact us at [email protected]. We will check the refund and, if necessary, the condition of the furniture when it is returned. The payment will be refunded accordingly.



Your question is still not answered? Just get in touch with us using the following contact options. We are looking forward to your request and will be happy to help you.

+49 (0)681 410 976 42

Monday to Friday
9:00 - 18:00 by Okinlab GmbH • Ursulinenstraße 35 • 66111 Saarbrücken